We Micro-manage your Customer Service!

Everything is by the books.

• Proactive shipment updates

• Defined TAT (Turned Around Time) for Customer Response.

• Robust Case Management, logging client communications as well as Carrier communications in single place

• Easy-to-understand reporting in regular spreadsheet apps like Excel or Google Sheets

• We learn from experience - Years of working in courier industry and aggregator portals, we are now able to establish best practices and SOPs, which we implement with all our clients.

• Our daily, weekly and monthly tracking as well as reporting SOPs ensure that no shipment is left and all customers are well updated.