Our virtual assistants are highly experienced, professionally trained, and specialized in logistics operations. Each assistant works under the direct supervision of InXpress experts, ensuring strict adherence to industry standards and best practices. With hands-on experience in multi-carrier systems—including DHL, UPS, FedEx, DPD, and Webship+—they are fully equipped to manage booking, tracking, escalation, and client communication tasks with speed and accuracy. Their deep familiarity with carrier portals, documentation workflows, and shipping protocols allows them to deliver seamless support from day one, helping businesses reduce operational strain while maintaining high service standards.
Our virtual assistants proactively track all your shipments, including +1 and +2 follow-ups, ensuring nothing slips through the cracks. They meticulously monitor each delivery milestone and immediately flag any delays, exceptions, or discrepancies. With a sharp eye for detail and a strong sense of urgency, they raise issues directly with carriers to initiate timely resolutions—without waiting or unnecessary delays. This hands-on, vigilant approach helps prevent service lapses and ensures your logistics run smoothly and reliably at all times.
Our virtual assistants closely monitor all your shipments, including +1 and +2 tracking, to ensure every movement is accounted for. They promptly identify any discrepancies or delays and take immediate action by escalating issues directly with the carriers—avoiding any unnecessary lag. In addition, they keep your clients informed with timely updates on delayed shipments and exceptions, ensuring transparency and trust throughout the delivery process. Their proactive approach ensures smooth logistics operations and enhanced customer satisfaction.
Our virtual assistants ensure timely escalation for all delayed parcels, taking swift action to minimize disruptions. In cases of lost or damaged shipments, they handle escalation, send prompt email notifications, and initiate compensation processes without delay. From raising issues with carriers to filing formal claims, every step is managed efficiently and professionally. This comprehensive support system is designed to give clients complete peace of mind, knowing that every shipment is being monitored, managed, and protected by experts.
Our virtual assistants are highly trained in freight operations and logistics coordination, with proven expertise in preparing and negotiating DSV freight quotes tailored for cost-effective large-volume shipments. They possess specialized knowledge in handling Dangerous Goods (DG) in full compliance with IATA and ADR regulations—ensuring accurate classification, packaging, labeling, and documentation for seamless international transit. Additionally, they have developed strong familiarity with UK depot routing codes, enabling immediate identification of pickup depots and routing responsibilities (e.g., ZEQA for International Bredbury, MANRT for Manchester Airport) directly from shipment data—ensuring accuracy, speed, and operational efficiency.
InXpress Platform Proficiency
End-to-End Shipment Tracking
Carrier Depot Coordination / Issue Escalation & Client Updates
🔹 Palletized & Specialized Cargo Handling
🔹 Depot Routing Code Familiarity
🔹 Dangerous Goods (DG) Handling
Driver Allocation and Collection Confirmation
Driver allocation involves proactively checking with carriers—either through their online portals, live chat, or direct calls—to confirm whether a shipment has been assigned to a driver for pickup. This step ensures the shipment is in the carrier’s active dispatch queue and avoids unnecessary delays. Once allocation is confirmed, the next critical step is collection confirmation—verifying through the carrier’s system or communication channels that the driver has physically collected the shipment. Both steps are essential for maintaining visibility, preventing missed pickups, and ensuring timely escalation if any issue arises.
